Frequently Asked Questions

1.) What is the Wisconsin Union Theater?

2.) What happened while the Theater was closed?

3.) How do I contact Theater Staff?

4.) How can I stay in touch and learn about Theater news?

5.) Where can I get tickets for events?

6.) Where is the box office and when is it open?

7.) How can I purchase tickets?

8.) Are there ticket processing fees?

9.) Do you offer discounts on tickets?

10.) Where is the Will Call window and when can I pick up my tickets?

11.) Can I get a refund or exchange on my tickets?

12.) What if I lose my ticket?

13.) Can I chose my exact seat location?

14.) What accomodations are made for patrons with disabilities?

15.) Where can I find parking?

16.) Can children attend Wisconsin Union Theater Season events?

17.) Can I bring my camera or video recorder to the theater?

18.) What if I arrive late for a show?

19.) Is the Wisconsin Union Theater available for rent?


1.) What is the Wisconsin Union Theater?

The Wisconsin Union Theater, located in the west wing of Memorial Union, includes the following spaces that support performing arts events:

  • Shannon Hall: (named after a generous gift from Michael and Mary Sue Shannon) This space features beautifully restored historic features in the house, and many technical upgrades behind the scenes, including improved acoustic isolation, new heating/cooling systems, improved load-in facilities, and many others. (Seats 1165)

  • Fredric March Play Circle: A complete redesign and larger footprint has transformed this space into an intimate space with many outstanding technical features. (Seats 186; room capacity = 300)

  • Festival Room: This new space has a sprung wood floor and mirrors and is the same approximate size and shape as the performance area of the Shannon Hall stage. Available as support space to theater users for blocking rehearsals, master classes/workshops, pre-show performer warm-up space, and other uses.

Back to top


2.) What happened while the Theater was closed?

The west wing of Memorial Union has been renovated and restored as Phase 1 of the Memorial Union Reinvestment Project (June 2012-June 2014). This project represents the first comprehensive renovation since the wing was built, and it incorporates many much needed upgrades in HVAC, accessibility, and energy efficiency, as well as preservation or restoration of its historic features.  The Wisconsin State Historic Society had an active role in determining preservation standards for the Memorial Union Reinvestment project and for ensuring that the unique historic character of the theater is preserved. More information about the role of the WSHS can be found here.


Back to top


3.) How do I contact Theater staff?

The Theater offices are located on the third floor on the west wing of Memorial Union. Take the west wing elevator and the offices are on the right. Our offices are open from 9am -5pm on weekdays.

Esty Dinur, Marketing & Communications Director and Chair for Artistic Selection, Madison World Music Festival
edinur@wisc.edu, 608-262-3907

Bruce Ehlinger, Operations Manager

bjehling@wisc.edu, 608-262-1771

Ted Harks, Box Office Manager

tmharks@wisc.edu, 608-262-9909

Heather Good, Assistant Director for Development & Outreach

hlgood@wisc.edu, 608-263-6825

Jeff Macheel, Technical Director

jmacheel@wisc.edu, 608-262-1949

Ralph Russo, Cultural Arts Director

rfrusso@wisc.edu, 608-262-2202

Claire Weissenfluh, Program Assistant

cvweisse@wisc.edu, 608-262-2202

Back to top


4.) How can I stay in touch and learn about Theater news?

Subscribe to our e-newsletter. Read our blog. Follow us on Twitter and Facebook. Come to our Season events. Visit our website often for updates and news. We look forward to hearing from you and seeing you at our events!

Back to top


5.)Where can I get tickets for events?

Tickets are currently available through the box office locations in Memorial Union, Vilas Hall, and on-line through the Theater website. Tickets for events produced by University Theatre, the School of Music, the Dance Department, and other UW-Madison departments and programs, are available through the Campus Arts Ticketing Service.

Back to top


6.) Where is the box office and when is it open?

The Memorial Union Box Office, on the corner of Langdon and Park, is on the first floor. Enter through the new west wing entrance facing Langdon Street. Look for the Box Office past the Campus and Community Information desk.

The Vilas Hall Box Office is accessible on the east side of Vilas Hall (at the corner of University and Park), facing East Campus Mall and the University Square building.

July 1 - July 27, 2014:
Memorial Union, Monday - Friday, 11:30 am - 5:30 pm
Vilas Hall, Monday - Friday,11:30 am - 1:30 pm

July 28 - August 31, 2014:
Memorial Union, Monday - Friday, 11:30 am - 5:30 pm

September 1 - December 15, 2014:
Memorial Union, Monday - Friday, 11:30 am - 5:30 pm (excluding Univ. holidays)
Vilas Hall, Monday - Friday, 11:30 am - 1:30 pm (excluding Univ. holidays)

December 16, 2014 - January 14, 2015:        
Closed. Tickets available online here.

January 15 - May 15, 2015:    
   
Memorial Union, Monday - Friday, 11:30 am - 5:30pm (excluding Univ. holidays)
Vilas Hall, Monday - Friday, 11:30 am - 1:30pm (excluding Univ. holidays)

Back to top


7.) How can I purchase tickets?

Purchase online here.

Or you can phone in your order by calling: 608-265-2787 during regular box office hours.

Or you can bring your order form to the box office in person during regular box office hours.

Back to top


8.) Are there ticket processing fees?

It depends on how you place your order. Fees are as follows:

Order in person at box office: no charge

Order over the phone or by mail: $10 per order for any order that includes a series subscription $4 per ticket for any order that does NOT include a series subscription, there is an additional $1 fee to have the order mailed to you.

Order online: $4 per ticket, there is an additional $1 fee to have the order mailed to you.

Note: if you don’t choose to have your tickets mailed to you, they will be available night of show at will call for no fee.

Back to top


9.) Do you offer discounts on tickets?


The Wisconsin Union Theater Season offers discounts to the following groups (when presenting a valid ID or membership number with their order):

    Union members
    UW-Madison faculty and staff
    Students of schools other than UW-Madison


Also, UW-Madison Students can purchase single tickets at reduced rates. For most Wisconsin Union Theater season events, UW-Madison students pay less than $15 for single ticket purchases and $6 for Travel Series. No need to wait for the day of the performance. Earliest purchase assures the best available seats. A valid UW-Madison required when purchasing tickets in order to receive the discount. One ticket is allowed per current ID. Student tickets are not mailed; they must be picked up in person at the box office and a valid ID presented for each student priced ticket.

Group Discounts:
Enjoy performances with friends and save. For most Wisconsin Union Theater season shows, groups of 20 or more receive a 20% discount. If you would like to sit with friends, please submit your orders together. We appreciate having the names and addresses of all subscribers in the party. Ask the Box Office if the discount applies. For more information, email Ted Harks, tmharks@wisc.edu or call the box office at 265-2787.

Back to top


10.) Were is the Will Call window and when can I pick up my tickets?


Will Call can be picked up in advance at the Vilas Hall Box Office at 821 University Avenue or at the Memorial Union Box Office during regular business hours.  On the day of the performance will call will be available at least one hour before the start of the performance at these locations:

  • For events in Vilas Hall, at the Vilas Hall Box Office
  • For events in the Memorial Union, at the Memorial Union Box Office
  • For events at other venues, in the lobby of the venue

All will call locations are accessible to people in wheelchairs.

Back to top


11.) Can I get a refund or exchange my tickets?

We have a no-return, no-refund policy for all ticket sales.

Ticket buyers unable to attend a performance may exchange their original tickets for tickets to any available upcoming season event. Tickets for the performance that cannot be attended must be returned to our box office at least 24 hours before the performance in order to exchange for new tickets. If returned by mail, new tickets will be held for pick-up the night of the show. Please call the box office at 608-265-ARTS (2787) with any questions and to find out whether tickets are available for the event you want to attend. If preferred, ticket buyers may also exchange their tickets for a gift certificate of equal value to use later or give to a friend.

Should you miss one of our season events, you may return your unused tickets to our box office within three business days of the missed event for a ticket of equal value good for any remaining event in the current season.

Restrictions: Tickets obtained by exchange may be in seats other than the subscriber’s regular seats or location. Customers are responsible for paying price differences when exchanging for tickets of greater value than originals. Offer is subject to ticket/permit availability.

Back to top


12.) What if I lose my tickets?

If the tickets are for a reserved seating event, we can issue a replacement ticket.  Simply bring a photo ID to the box office and let us know the name of the ticket purchaser.

If the lost tickets are for a general admission event, come to the event with your photo ID, and check in at the box office

Back to top


13.) Can I choose my exact seat location?

Wisconsin Union Theater Series subscribers can indicate their seating preference with their order and are given first priority on renewing the same seats for the same series the following year. All patrons who purchase tickets either in person, at the box office, or online, have the option of selecting their seats from the available openings.

Back to top


14.) What accommodations are made for patrons with disabilities?

Modernizing our accessibility standards was a high priority for the Shannon Hall and Fredric March Play Circle renovation. We are pleased that the west wing of Memorial Union is much friendlier to those with mobility impairments, including stairs-free access to Shannon Hall and a new west wing elevator.

Most campus venues have dedicated spaces for patrons in wheelchairs.  Please notify the box office when you purchase your tickets if you need special assistance or seating arrangements. Many campus venues also have accommodations for disabilities. Our staff can help answer your questions about specific venues and circumstances.

Back to top


15.) Where can I find parking?

Information about parking is available here.

A campus parking map is available here.

Back to top


16.) Can children attend Wisconsin Union Theater Season events?

Children (6 years of age and older) are welcome at Wisconsin Union Theater Season events. Like other theater patrons, children are expected to buy a ticket and to enjoy a performance with appropriate respect and courtesy for fellow patrons and performers. Theater patrons who are loud and disruptive may be approached by a theater staff person and asked to leave.

Back to top


17.) Can I bring my camera or video recorder to the theater?

Taking photographs or operating any recording device is strictly prohibited, usually at the request of the artist. Cameras and recorders must be checked at the box office.

Back to top


18.) What if I arrive late for a show?

Venue doors open approximately 30 minutes before curtain time and performances begin on time. Latecomers will be asked to wait until an appropriate pause in the program, when they will be directed to their seats by the theater staff.

Back to top


19.) Is the Wisconsin Union Theater available for rent?

The theater is available to the following groups:

  • UW-Madison Registered Student Organizations
  • UW-Madison departments
  • Government agencies
  • Wisconsin Union Corporate Members

Groups that do not fit one of these categories must be sponsored by a university department. A sponsorship letter signed by a Dean, Provost, or Chancellor is required
.
All requests to use the theater must be submitted using our on-line form. Because of high demand for use of the Wisconsin Union Theater, all groups wishing to use Shannon Hall or the Fredric March Play Circle are required to submit a formal request by filling out the “Theater Usage Request Form” which is available on the Union website at: http://www.union.wisc.edu/theaterrequest/.

If you need assistance filling out the form or if you have questions about the booking process, please contact Heather Good (hlgood@wisc.edu, 608-263-6825) or Danielle Poad (poad@wisc.edu)

Back to top